Service Management

Within post-sale Customer Service and IT Service Management configuration solutions play a vital role in transforming service business functions from a cost center to a revenue generating business entity or even in some cases to a profit center. Service Management solutions have some of the following characteristics:

  • Up- and cross selling in the customer service contact center
  • Unassisted selling on web-self service sites
  • Configuration of purchase orders in Help Desk and Procurement applications
  • Validation of change management requests in IT Service Management

Array Configuration's unique capability to do soft needs assessment and automatic alternative suggestion are critical in delivering effective up- and cross selling solutions in the time critical contact center environment.